Sometimes a product does not meet the quality expected. In these cases, we will of course, help you to make a claim. Follow the steps below and complete your claim with the correct information so that we can handle your case right away. Please submit the claim via our web form on the customer service page.
How do I make a claim on a product?
Information needed for claims for clothing, shoes, furniture, and toys:
• Order number
• Clear photos/videos of the defect
• Description of the defect
Once we have received this information, we will process your case as soon as we can and get back to you.
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint. We do however kindly ask that you to wait before sending a follow-up when making a claim as it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
In case of a dispute, we will follow the recommendations of the Swedish Complaints Board.
How do I make a claim on a stroller?
Information needed for a defect stroller:
• Order number
• Clear photos/videos of the defect
• Photo of serial number. Please take a photo of the full sticker which can usually be found on the chassis at the wheels or by the shopping basket
• Description of the defect
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint. We do however kindly ask that you to wait before sending a follow-up when making a claim as it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
In case of a dispute, we will follow the recommendations of the Swedish Complaints Board.
How do I make a claim on a car seat?
Information needed for a defect car seat:
• Order number
• Clear photos/videos of the defect
• Photo of serial number. Please take a photo of the full sticker
• Description of the defect
If you need to contact us regarding your complaint, please reply to the same email where you submitted your complaint. We do however kindly ask that you to wait before sending a follow-up when making a claim as it may take time to receive a response from the supplier. Our absolute goal is, of course, to resolve the matter as quickly as possible.
